Terms and Conditions
Garden Refuse Bin Service
Dump-It Bin Service (DIBS) offers a chargeable weekly collection of garden refuse to Pretoria residents. These terms and conditions formalize the arrangement between Dump-It Bin Service and the customer in regards to this garden refuse service.
Service
1. The garden refuse service is provided all year round, except for the last week of the year and the first week of the year (Christmas and New Year period). All subscriptions are renewed annually with effect from 1st January.
2. There are on average four-and-a-half weeks per month in the year. Because Dump-It Bin Service only ever invoices for a four-week month in an annual cycle, we utilise the unpaid pick-ups as our leave periods, these being the last week of December and the first week of January.
3. Bin collections are done during the day and different routes are used depending on various factors. This means that the bins of clients will not be emptied on the same time each week.
4. Dump-It Bin Service (DIBS) reserve the right to change customers’ day of collection for operational reasons. DIBS will notify customers of any changes in advance. DIBS will ensure that the customer receive a minimum of four (4) collections during the month.
5. Customers may request to receive one or more extra-wheeled bins to use for the garden refuse service, provided that the relevant deposit is paid for the bins.
6. Containers are provided for use by the customer but remain the property of DIBS.
7. Any garden refuse bins provided by DIBS will be new or clean, refurbished bins.
8. After subscribing, the customer will receive their first collection date and if requested it can be supplied electronically if an email address is provided.
9. For subsequent years of the service, collection days will remain the same unless notification of change was provided to the client by DIBS.
10. There is no limit to the number of garden refuse containers a customer can have at their property. Discounts will not be provided for multiple bins or bags.
11. Containers should be presented for collection on the curbside at the boundary of the property, adjacent to the public road unless alternative arrangements have been agreed with DIBS.
12. Garden refuse containers must be presented for collection at the latest at 8am on the correct collection day. If containers are not presented by this time, DIBS will not return to collect them until the next scheduled collection day.
13. After the containers have been emptied, the crew will return them to the place from which they were collected. It is the customer’s responsibility to take their containers back within the boundary of their property no later than the evening of their collection day.
14. Where a container has been presented correctly but has been missed by the crew for some reason on our side, then the customer will be notified via sms about the problem, and the pick-up will automatically be done on the next working day. If a customer notices the container was not emptied and no correspondence was received from DIBS by 19:00, then the customer should report a missed collection to DIBS. A recollection of the missed container will be arranged, and the missed container should be left at the collection point so DIBS can easily access it. Recollection of missed containers could take up to two working days and DIBS will not provide a specific time when the recollection will take place.
15. If your collection day falls on a public holiday, then the bin will not be emptied on that day. The bin will however be emptied on the first workday after the public holiday. If the container is not accessible on the collection day DIBS will not return to recollect the container until the next scheduled collection. In exceptional circumstances, if a collection vehicle is repeatedly restricted from accessing containers, residents may be asked to present their containers to a new collection point.
16. In exceptional weather conditions, particularly very heavy rains, the garden refuse service may be suspended temporarily for safety reasons until conditions improve enough to allow collections to be carried out safely. No refunds will be provided if collections cannot be carried out for reasons beyond DIBS’s control.
17. An assisted collection for the garden refuse service may be provided where a customer is physically unable to move their containers and where there is no one else who can move them on their behalf. In such circumstances, the customer may apply for an assisted collection and an assessment will be carried out by DIBS. If an assisted collection cannot be safely provided, DIBS reserves the right to remove the container provided and refund the service (if applicable).
18. The garden refuse service applies to domestic properties as well as commercial properties.
Use of Containers (Wheelie bins / Bags)
1. All garden refuse containers provided remain the property of DIBS at all times.
2. DIBS reserves the right to remove containers should the householder fail to make payment for the service or if DIBS withdraws the service for any reason. Customers are encouraged to identify their property’s bins. Stickers showing the house number/name will be provided free of charge and applied on the bin. If the client should move to a new premises and continue with the service, an additional fee will be applicable for issuing of new bin stickers reflecting the new house number.
3. Only garden refuse should be placed in the containers provided and all material can be put in the containers loose. Black bags or liners (including compostable liners) can also be placed inside the garden refuse containers. Clients are requested NOT to compact refuse inside the bin by means of stepping on refuse inside the bin, as it damages the bin and becomes too heavy to be emptied.
4. Only containers supplied by DIBS will be emptied. No other bins will be collected unless marked with the relevant DIBS house number sticker. No loose waste (not placed in the bin), will be collected. For each bin rented from DIBS, clients are permitted one (1) extra black bag per month. If the client has more than the one bag extra per month, then DIBS will either charge the client for an extra pick-up(s) or request the client to get an additional bin.
5. Containers that are overflowing or too heavy for the crew or collection vehicle to handle will not be collected. Wheeled bins must be presented with closed lids. If refuse is too compacted and will not come out of the container when tipped, it will be left in the container and it will be the customer’s responsibility to remove the refuse before the next scheduled collection.
6. The following garden refuse material (greens) can be placed loose in the containers:
a. Grass cuttings;
b. Hedge and shrub cuttings;
c. Plants and weeds
d. Small branches with a diameter of less than 15cm
e. Bark;
f. Cut flowers and houseplants
g. Leaves and twigs
7. The following materials may NOT be placed in the containers:
a. any non-organic waste;
b. plant pots;
c. seed trays;
d. branches with a diameter of more than 15cm;
e. logs;
f. tree stumps;
g. soil;
h. bricks;
i. building rubble;
j. waste resulting from commercial activity;
k. liquids;
l. paint;
m. oil;
n. plastics,
o. paper;
p. ashes;
q. animal feces;
r. animal bedding.
8. A contaminated container (bins containing incorrect material) will not be emptied and it is the customer’s responsibility to remove the item(s) of contamination prior to the next collection. DIBS will not return to recollect contaminated containers until the next scheduled collection.
9. If a container is regularly contaminated and advice has been offered, DIBS
reserves the right to remove the container and cease the collection service. No refunds will be provided if a service is removed due to persistent contamination.
10. Customers are responsible for keeping their containers safe and clean, and
reporting any containers that are damaged. DIBS will replace containers that become faulty through reasonable wear and tear or are damaged during the collection process, free of charge within 7 working days. DIBS reserves the right to make a charge to replace any containers damaged because of misuse by the customer.
11. If a container appears to have been lost or stolen, the customer must report a lost container to DIBS, so that a replacement can be delivered and the applicable deposit to be paid by client.
12. DIBS reserves the right to remove any containers that are identified as unauthorized or have previously been reported as lost or stolen from another address.
13. Customers use the containers at their own risk.
Charges
1. Customers who subscribe to the garden refuse service will be charged a fee for collections of each container. The cost of the service is reviewed annually and the garden refuse charges are published on our website www.dump-it-bins.co.za.
If a bin gets stolen the house number stickers needs to be replaced on the new bin. DIBS will supply the stickers and the relevant cost of the stickers will be for the clients account.
2. The cost of the service is non-refundable. However, customers have the right to cancel the service by giving a one (1) calendar months’ notice in writing via email to: rubble@dump-it.co.za. Refunds (if applicable) will be issued within 28 working days of cancellation.
3. Customers can subscribe to the garden refuse service online at www.dump-it-bins.co.za or by calling 0788878399 at any point during the year. Payment must be made by EFT.
4. Invoices for the month’s service are issued on the last day of the month. Payments for the service must be done at the end of the same month with payments reflecting on our side no later than the 3rd of each month. Accepted methods of payment are by Electronic Funds Transfer (EFT). Each client will receive an account number for example JOHN 123. This account number must be used as reference with all bin payments.
5. Subscriptions are automatically renewed annually with effect from 1 January. Customers wanting to pay for the service in advance may do so, provided that they confirm payment and period for which payment is applicable in writing to rubble@dump-it.co.za
6. Transfer of subscription to a new address – Customers moving to a property within an area covered by the garden refuse service must take their container(s) to their new address but need to notify DIBS. The customer will receive details of their new collection day within 5 working days of notifying DIBS (if the collection day is different from the previous premises’ collection date). Failure to notify DIBS of the move will mean that the containers will not be collected at the new address. No refunds will be provided for any gap in the service. DIBS reserves the right to charge for re-delivery of the bin.
7. Customers are responsible for informing DIBS of any changes to their personal contact details.
8. DIBS reserves the right to suspend collections and remove containers should the customer fail to make payment for the service. DIBS may charge a late payment fee to cover additional administrative costs. No refunds will be provided for any gap in the service due to late payment.
Cancellation of the service
1. If a customer wishes to discontinue their garden refuse service or is moving to an area not covered by the service, they must contact DIBS to cancel the service and request the removal of their container(s). One (1) calendar months’ notice of cancellation must be given when clients want to cancel the service.
2. If a customer pays for their service by Direct Debit, this can be cancelled at any time by the customer contacting their bank or building society. Written confirmation may be required. The customer must also notify DIBS that they have cancelled their Direct Debit. Failure to notify DIBS may result in the customer incurring additional charges.
3. If a customer changes their mind once the container has been removed from the property, there will be an additional R100 charge payable to re-deliver the container and reinstate the service.
4. No refunds or part-refunds will be made when the customer cancels the garden refuse service.
Removal of containers
1. When required/justified, DIBS will remove container(s) at its earliest convenience.
2. DIBS will not contact residents to arrange/inform them when container(s) will be removed.
3. In the event DIBS has justification to remove container(s) from a property (for example, as a result of cancellation of the service or repeated contamination), DIBS will recover its container(s) from the property using any/all reasonable means of access.
Data Protection Statement
The information you provide will be used by DIBS to assist with your service. Your information will only be retained for as long as required for these purposes. Your information will not be passed to any third parties. By providing this information you are consenting to its use as detailed.
